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Will using compatible printing supplies void my printer warranty?
What is the best way to store my cartridges?
How do I install my cartridge?
Why am I getting poor print quality?
Pages have blank areas or are completely blank.
Printer is not printing all colors or is printing only in black.
Printer cartridges are not recognized by the printer.
Photo and high density graphics have bands across them.
Im printing black and white photos, sometimes traces of color appear in the print.
Using paper not specified/recommended by the printer manufacturer.
Envelopes have problems printing correctly.
Using letterhead or specialty paper causes the printer to jam.

 

Will using compatible printing supplies void my printer warranty?
The use of our printer cartridges does not void your printer warranty. The manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges and remanufactured cartridges.

U.S. law also prohibits the manufacturers of your equipment from requiring the use of OEM ink or toner or charging extra fees if you use products other than OEM products with their equipment. Those requirements and/or fees are in violation of existing anti-trust acts:

  • The Sherman and Clayton Antitrust Acts (see also: Supreme Court decision: IBM vs. The United States 1936) http://www.usdoj.gov/atr/public/div_stats/1638.htm http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm
  • IBM vs. The United States (The Sherman and Clayton Antitrust Law)

The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a tying agreement and was found to be in violation of the Sherman and Clayton Antitrust Law.

Free choice of vendor allows for competition and keeps prices affordable. Your printer manufacturers are aware of lower priced supplies. Threatening to void warranties and add additional service call charges for use of compatible ink or toner are their way of trying to limit competition. Save this information to protect yourself against these illegal actions.

The Heiber patents (U.S. Patent Nos. 5,223,068, 5,525,183, 5,407,518, 5,676,794) cover methods and equipment for the splitting and resealing of many of the popular HP models. Cosmo Enterprise is committed to providing the best product and protecting intellectual property and has entered into a licensing agreement with Heiber Patent Licensing, Inc. As a result, any toner product purchased from us is compliant with these patents whether through the use of licensed seals and splitters or through our payment of a royalty on the other cartridges.

What is the best way to store my cartridges?

For Lasers:For Inkjets:
  • Keep laser cartridge stored with the box label upright, if you store the cartridge on its end, toner will drop to one end of the cartridge and could leak out during installation.
  • Keep the cartridge in its original protection packaging until it is time to install in the printer.
  • Ensure cartridge is stored at room temperature for at least 12 prior to installation.
  • Store cartridge in an upright position and keep it at room temperatures and avoid extreme temperatures at all times.
  • Keep the cartridge in its original protective packaging until it is time to install in the printer. (Many cartridges have a tendency to dry when not installed in a printer or in its packaging)
  • If you are not going to use the printer for an extended period of time, please store the cartridge in a sealed bag such as a re-sealable baggie.

How do I install my cartridge?

For Lasers:For Inkjets:
  • Remove the plastic strip from the cartridge. (Please be careful - a small amount of toner could possibly come out)
  • Install the cartridge in your printer following the instructions on your printer manual.
  • To ensure optimum print quality print a test page. (Some printers have utilities to allow control over the density of the default print)
  • Carefully handle the cartridge, ensuring not to touch the print nozzle (head) with your hands.
  • Gently remove the seal which helps keeps the ink fresh whilst in storage. (This is usually a small plastic lip that needs to be snapped off, or a sticky tape seal which needs to be peeled off.)
  • Install the print cartridge following the guidelines in your printer manual.
  • Run the head cleaning cycle at least one time.
  • Many inkjet print heads need to be aligned. Print a test page and follow the alignment process as indicated by your printer.

Why am I getting poor print quality?

For Lasers:For Inkjets:
Printed page appears faded in some areas.
  • Because toner is a powder, if the printer is moved around or isn’t sitting level, it’s possible for the toner inside the cartridge to accumulate at one end of the cartridge. Assuming that you aren’t really low on toner, you can solve the faded page problem by removing the toner cartridge, rocking it back and forth to evenly distribute the toner, and then reinserting the cartridge.

Clumps of toner (or blotches) on the printed page.

  • This problem is typically caused when a printer is overworked and hasn’t been cleaned in a while. You can usually fix it by checking the toner cartridge for leaks and by cleaning the printer. For some of the higher-end printers, this may mean installing a printer maintenance kit.

Black (or colored) dots on the printed page.

  • This happens when toner permanently sticks to the drum, or when the drum has a spot that is damaged in some other way. Since many printers have the drum built in to the toner cartridge, you can usually solve the problem by changing the cartridge.
Faint areas or gaps in your printouts.
  • You may need to clean the print head nozzles. These can be cleaned by employing the 'Head Cleaning' utility from within the printer software interface you get when you want to print or by going via the 'Control Panel' (found via 'My Computer') and selecting the printers section.

White horizontal lines appearing in printouts.

  • You may need to clean the print head nozzles - see above

Other inkjet print quality issues.

  • Specific types of paper have one side only that can be printed on, make sure it is loaded correctly in your printer.
  • What you see on your monitor will never be identical to what you get on your print out. It shouldn't be that far out, but if it is, then you you may have a color calibration issue between your monitor and software package that you are using.
  • If your printer has a light flashing indicating low ink levels for a cartridge, then change it.

Pages have blank areas or are completely blank.

For Lasers:For Inkjets:
Printed pages is completely blank (Common Issues)
  • Protective seal for the cartridge has not been removed – remove and check to see of seal has been removed.
  • Cartridge is not fully inserted – check an re-insert cartridge.
  • Make sure you are using the correct printer driver.
  • An empty cartridge has accidentally been inserted into the printer – check and re-insert fresh cartridge.

Areas on the printed page are completely blank.

  • Sometimes this problem can be attributed to a damaged fuser. Because the fuser consists of wax rollers, it can be easily damaged by staples, paper clips, or a number of other things that I’ve seen fed through printers. In one case, I even saw an extremely bad paper jam total a fuser. If you suspect a problem with the fuser, it’s time to call your hardware service provider.
Printed pages is completely blank (Common Issues)
  • Protective seal for the cartridge has not been removed – remove and check to see of seal has been removed.
  • Cartridge is not fully inserted – check an re-insert cartridge.
  • Make sure you are using the correct printer driver.
  • An empty cartridge has accidentally been inserted into the printer – check and re-insert fresh cartridge.

Pages are sometimes blank.

  • Nozzles on the print head are clogged, this can be a common problem when inkjets are unused for longer periods. – Run a head cleaning cycle from the printers utility menu.

Printer is not printing all colors or is printing only in black.

For Lasers:For Inkjets:
Printer is printing only in black
  • Printer driver is not installed properly or not the correct printer driver.
  • Printer “Properties” are set to print in black as a default setting.
  • Color cartridge is loose or not installed properly.
  • An empty cartridge has accidentally been inserted into the printer – check and re-insert fresh cartridge.

Printed colors do not match the look on the monitor.

  • The look of the printed images rarely looks exactly as like the image on the screen. Some printers have advanced setting to control the color mixing to print a closer match.

Not all colors are printed on the printout.

  • One of the cartridges may be empty, which can affect many colors when the base colors are mixed in the printer.
  • If a new cartridge has been installed the protective seal may not have been removed when installed.
Printer is printing only in black
  • Printer driver is not installed properly or not the correct printer driver.
  • Printer “Properties” are set to print in black as a default setting.
  • Color cartridge is loose or not installed properly.
  • An empty cartridge has accidentally been inserted into the printer – check and re-insert fresh cartridge.

Printed colors do not match the look on the monitor.

  • The look of the printed images rarely looks exactly as like the image on the screen. Some printers have advanced setting to control the color mixing to print a closer match.

Not all colors are printed on the printout.

  • Nozzles on the print head are clogged, this can be a common problem when inkjets are unused for longer periods. – Run a head cleaning cycle from the printers utility menu.
  • In a tri-color cartridge, there are 3 separate ink tanks, one of the tanks could be empty. Replace the cartridge.

Printer cartridges are not recognized by the printer.

For Lasers:For Inkjets:
  • Cartridge is not completely installed or is loose – remove the cartridge and re-insert completely into the printer.
  • A tab or contact may be broken or cracked on the printer cartridge – have a close look at the cartridge to see if any parts look broken.
  • Ensure the cover is completely closed after the cartridge is installed in the printer.
  • Cartridge is not inserted correctly – remove and replace cartridge and ensure it clicks into place according to the printer manual.
  • The electrical contacts on the printer may be dirty – remove the cartridge, dampen a cloth with rubbing alcohol and gently wipe the electrical contacts.  Re-insert the cartridge and test.
  • The electrical contacts on the printer may be dirty – remove the cartridge, dampen a cloth with rubbing alcohol and gently wipe the electrical contacts.  Re-insert the cartridge and test.

Photo and high density graphics have bands across them.

Banding is a common print-quality problem; the term refers to wavy horizontal lines that mar graphics. You might see banding on many documents you print, or it may also appear only periodically, depending on the type of document you are printing. There are a number of steps you can take to reduce banding. Check the paper you are using with the printer. Many people use lower cost paper in their printers and wonder why the final output looks equally low quality. Remember that paper quality affects print quality and cheap paper can make minor banding look worse than it would on better paper.

Next, be sure you’ve configured the printer driver to use the type of paper you loaded. Only a few printers have automatic media-detection capabilities, so you usually have to indicate the paper type manually using the printer driver, which is sometimes called the configuration utility. To access the printer configuration utility, click Print from the File menu in the program from which you are printing. In the dialog box that appears, most users will see a button labeled Properties or Setup; click this button and you should see a number of options related to your printer, including paper type. Select the appropriate paper type, such as glossy paper for photos, and you may see less banding. Note that you may have to do some searching in the configuration utility to find an option for paper type. Keep in mind that every printer’s utility looks different and paper type options are more common on inkjets than laser printers.

As you explore the utility, note other settings that may also reduce banding. One way to minimize banding is to use specific driver settings for certain files types. For example, if you print a lot of clip art graphics, use a setting designed explicitly for graphics or photos, rather than a default setting that’s probably better suited for text.

Banding may also mean that it's time to clean and align your print heads or replace the cartridges. Banding typically indicates dirty heads. Remember that in some printers the print heads are actually part of the cartridges. If your printer is quite old, it may simply not be up to the task of printing large, color-rich images.

Im printing black and white photos, sometimes traces of color appear in the print.
There are two ways to print black-and-white (and grayscale) images. The first is to use various densities of black ink. The second is to mix colors to achieve the desired shades of gray. If you see slight hints of color in the print, chances are your printer is mixing colors, which is often slower and a more costly option for grayscale prints. Open the printer's Properties dialog box and check for mono (black & white) printing options. Some printers let you select a "true monochrome" option that will use only black ink. If your printer forces you to mix gray from colored ink combinations, try running a print head cleaning and alignment cycle according to the printer manufacturer's instructions. This may help direct the colored ink and reduce the visible colors that you see.

Using paper not specified/recommended by the printer manufacturer.

For Lasers: For Inkjets:
  • Using paper types, thicknesses that are not supported by the manufacturer can cause undue wear on your printer. For example using paper that is too thick can wear your fuser, drum cartridge and reduce the life of both.
  • Some paper types can lose or drop excessive fibers into the printer.  This can cause blotching in the fuser, increase paper jams, and drastically reduce the life of the printer.
  • Improper paper can cause paper jams when the paper is picked up from the paper tray.  Excessive jams in the paper tray is a good indicator that the paper being used is not recommended or designed for the printer.
  • Cartridge is not inserted correctly – remove and replace cartridge and ensure it clicks into place according to the printer manual.
  • The electrical contacts on the printer may be dirty – remove the cartridge, dampen a cloth with rubbing alcohol and gently wipe the electrical contacts.  Re-insert the cartridge and test.
  • Remove the cartridge from the printer, power the printer off for more than 5 minutes power up your printer and re-install the cartridge according to your printer manual.

Envelopes have problems printing correctly.

The construction of the envelopes sometimes allows adhesive to come into contact with internal parts of the printer. As well, envelopes that are not folded precisely and uniformly can hang up in the feed mechanisms, as can envelopes that easily lose their shape or become baggy. Use quality, uniform envelopes with no exposed adhesive. Good examples will also resist unwanted folding and have no tendency to open as they travel through the printer.

Using letterhead or specialty paper causes the printer to jam.

Papers with pre-applied ink or coatings may not be compatible with the printer’s roller material or other components, such as a laser printer’s fuser or fuser oil. The ink or coatings may peel or rub off on the rollers or feed mechanisms, causing them to become clogged and slippery. Follow the manufacturer’s directions for cleaning the printer’s rollers and feed mechanisms. For example, some companies recommend cleaning rubber rollers with acetone or some other solvent approved for the specific rubber compound. Also, a vacuum or compressed air may be used to remove paper dust. Use only papers recommended for your printer, when possible. If you use pre-printed letterhead or other forms, make sure that the printing house that makes the forms uses ultraviolet (UV)-curable ink. This should reduce the chance of the ink coming off on your printer’s rollers.



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